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Contact

How Can We Help?

Questions about an order, a product or a store? We’re here.

Ways to reach us

Visit a store

Apopka, DeLand, Orlando and Sanford, Florida; Durham and Winston-Salem, North Carolina.

See all 6 stores

Our promise

100% satisfaction guarantee. Not happy? Contact us within 30 days and we'll make it right.

Send Us a Message

Tell us what you need.

Prefer to talk? (407) 984-5335 — 7 days a week, 9 AM – 6 PM ET

Prefer email? Reach us directly at support@chronicguru.com

Common questions

Where do you ship?

We ship to 49 states, Washington DC, Puerto Rico, U.S. territories and military addresses. We can’t ship to Idaho right now. You must be 21 or older to order.

How long does shipping take?

Order by 2 PM ET Monday to Friday, or by 12 PM ET Saturday, and it ships the same day. Delivery days depend on your state and on Standard or Priority. Check your state. Ships discreetly with full tracking. Free shipping on orders of $100 or more. Under $100: Standard from $6.50 or Priority from $12.75.

What is your return policy?

100% satisfaction guarantee. Not happy? Contact us within 30 days and we'll make it right.

How do Guru Bucks work?

Earn 1 Guru Buck for every $1 you spend. Every 20 Guru Bucks is $1 off. You get 50 Guru Bucks when you create an account.

Do you offer in-store pickup?

Yes. We ship your order, or you can pick it up at one of our stores. Choose Ship or Pick up at checkout.

Is the packaging discreet?

Absolutely. All orders ship in plain, unbranded packaging with no cannabis-related branding on the outside - the shipping label shows only "POB Ventures". Your billing statement will show "Chronic Guru".

Where can I find lab results (COA)?

Every product page includes a link to the Certificate of Analysis from our third-party lab partner. You can also access COAs from your order history in your account dashboard.

I didn't receive my order / it's taking too long.

First, check your order tracking link in your confirmation email or My Account > Orders. If it shows delivered but you haven't received it, contact us immediately and we'll investigate with the carrier.

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